Payment Policy – Payment can be made by PayPal, by check or money order, or by cash. Internet orders must be paid-in-full at time of purchase.  For local orders, a 50% deposit is required before any garments are ordered and work is started on orders of $500, and a 75% deposit is requested for orders of more than $500. Balance of order due at time of local pick up.

Shipping Policy – Orders are shipped out with UPS Ground. Expedited shipping is available. Actual shipping costs will be charged, to be paid along with the order balance.

Return / Refund Policy – Orders fulfilled properly to customer specifications can not be returned for refund. If there is an error in the printing or in the garments used that is the fault of P and D Productions, there will be a partial refund or full refund, depending on the severity of the error. Any problems with the order that result from obligation or inaccuracy from the customer’s order is not the fault of P and D Productions and no refund will be given. Please double check all details before submitting the order. Concerns about order problems must be expressed within 7 business days after receipt of full order.

Privacy Policy – We will never sell customer information for any reason. Contact will be made with customers only for the reasons of fulfilling the order and following up after the order is completed. Occasionally, we may email customers to announce new services or special offerings, and these may be opted out of at the customers’ discretion.

Artwork Policy – Good printing starts with good artwork. Submitted art in raster format, such as tiff, jpeg, or Photoshop format, needs to be actual print size at 300 dpi resolution with flat colors, crisp and clean detail. Vector format artwork is best, in Illustrator format, such as EPS, AI or PDF. We have Adobe CS2 products so we may ask you to save your artwork in a CS2 version. If the artwork is not print ready, there is a fee of $50 an hour to clean up the artwork. Note that the first 15 minutes of artwork preparation is free.

Color Policy – We cannot guarantee 100% color matching. Providing a pantone color code allows us to mix more accurately, but not all colors can be matched exactly, especially with discharge inks. Second runs of previous orders may not have the exact same colors as the first run, because we will have to mix new inks for printing. Generally, color matching goes very well, without incident, but due to the fickle nature of ink mixing, we simply cannot do it perfectly all the time.

Font Policy – We have a selection of fonts, but if a customer submits artwork with a specific font, that font file will need to be submitted to, or the text must be outlined so that the font file is not necessary. We cannot purchase any fonts to use on a customer’s order unless they pay for the font.  If there is a free font available on the web, we can  utilize those fonts as well.

Spoilage Rate Policy – Screen printing is a manual process so by nature there are mistakes. To ensure getting the exact amount of items ordered, it is best to order extras. When it makes sense for the order, we will order extras ourselves to cover our mistakes. Industry standard spoilage rate is 5%, which we claim as an unlikely possibility, while our average spoilage rate is 2% or so, excluding extras to make up for mistakes. Prints with very minor mistakes will be included with the order, while items with major mistakes will not.

Garment Availability – We order our blank items from a few different distributors, and not everything is always in order, and sometimes certain colors and styles are discontinued or out of stock for extended amounts of time. We will check availability when the customer first asks about a certain style and color, and again when it is time to actually order the blank items. We will notify the customer of any shortage or unavailable items, and substitutes may be necessary.

Currency – All monetary values displayed on this site are in US Dollars.

Thank you for shopping with us!